View source for Robotec 100W Laser/RepairTimeline

== Diagnosis ==
* Laser cutting power was noticeably less, with reports of multiple passes being necessary to cut through material starting as early as 25NOV17.
* On 12DEC17, a concerted effort to collect evidence of the low power phenomenon was pursued.
** The problem was verified, and the laser's mirrors were examined for alignment issues.
** No problems with the mirrors were identified, so it was decided to contact the manufacturer.
* On 13DEC17, the manufacturer was emailed, they requested photos of various parts of the laser to determine proper installation.
* The requested photos were provided.
* On 14DEC17, the manufacturer determined that the problem is a defective laser tube and offered to replace it under warranty
** This replacement is contingent on photos of the defective tube's destruction

== Next Steps ==
* The Laser Tube needs to be permanently disabled in a manner allowing serial number identification. Photos of the destroyed tube must be emailed to the manufacturer.
* Upon receipt of the evidence of the tube's destruction, the manufacturer will ship us a new tube via DHL.
* We can then install it and have a happy laser again.