Difference between revisions of "Robotec 100W Laser/RepairTimeline"
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== Next Steps == | == Next Steps == | ||
| − | * The Laser Tube needs to be | + | * The Laser Tube needs to be permanently disabled in a manner allowing serial number identification. Photos of the destroyed tube must be emailed to the manufacturer. |
* Upon receipt of the evidence of the tube's destruction, the manufacturer will ship us a new tube via DHL. | * Upon receipt of the evidence of the tube's destruction, the manufacturer will ship us a new tube via DHL. | ||
* We can then install it and have a happy laser again. | * We can then install it and have a happy laser again. | ||
Revision as of 16:27, 15 December 2017
Diagnosis
- Laser cutting power was noticeably less, with reports of multiple passes being necessary to cut through material starting as early as 25NOV17.
- On 12DEC17, a concerted effort to collect evidence of the low power phenomenon was pursued.
- The problem was verified, and the laser's mirrors were examined for alignment issues.
- No problems with the mirrors were identified, so it was decided to contact the manufacturer.
- On 13DEC17, the manufacturer was emailed, they requested photos of various parts of the laser to determine proper installation.
- The requested photos were provided.
- On 14DEC17, the manufacturer determined that the problem is a defective laser tube and offered to replace it under warranty
- This replacement is contingent on photos of the defective tube's destruction
Next Steps
- The Laser Tube needs to be permanently disabled in a manner allowing serial number identification. Photos of the destroyed tube must be emailed to the manufacturer.
- Upon receipt of the evidence of the tube's destruction, the manufacturer will ship us a new tube via DHL.
- We can then install it and have a happy laser again.
